{"id":30277,"date":"2022-12-08T11:19:24","date_gmt":"2022-12-08T11:19:24","guid":{"rendered":"https:\/\/www.global-satu.com\/?p=30277"},"modified":"2022-12-08T11:19:24","modified_gmt":"2022-12-08T11:19:24","slug":"pelayanan-pelanggan-makin-baik-pln-raih-penghargaan-the-best-industry-marketing-champion-2022","status":"publish","type":"post","link":"https:\/\/beritaglobalindonesia.com\/?p=30277","title":{"rendered":"Pelayanan Pelanggan Makin Baik, PLN Raih Penghargaan The Best Industry Marketing Champion 2022"},"content":{"rendered":"

*Dirut Darmawan Prasodjo: Penyemangat bagi Kami<\/em><\/span><\/p>\n

JAKARTA<\/strong> – Direktur Utama PT PLN (Persero) Darmawan Prasodjo berhasil meraih penghargaan The Best Industry Marketing Champion 2022. Apresiasi ini diberikan atas keberhasilan transformasi yang ia canangkan pada kinerja perseroan saat ini.<\/p>\n

Penghargaan diberikan oleh MarkPlus, Inc dalam acara Indonesia Marketing Convention (IMC) 2022 di Hotel Ritz Carlton Pacific Place Jakarta, Kamis (8\/12\/2022).<\/p>\n

Darmawan Prasodjo usai menerima penghargaan mengucapkan terima kasih atas penghargaan Industry Marketing Champion 2022.<\/p>\n

Menurutnya, penghargaan ini merupakan hasil kerja keras seluruh insan di jajaran PLN dan menjadi cambuk bagi PLN untuk lebih baik lagi.<\/p>\n

“Penghargaan ini merupakan penyemangat bagi kami dan menjadi cambuk bagi kita agar prestasi yang sudah ditorehkan ini bisa lebih diperkuat, diperkokoh sehingga PLN ke depan semakin gesit,\u201d kata Darmawan.<\/p>\n

Dia menjelaskan, selama 2,5 tahun ini PLN melakukan transformasi secara masif sesuai dengan arahan dari Menteri BUMN Bapak Erick Thohir. Transformasi ini, salah satunya melalui digitalisasi di berbagai aspek, dari pembangkit, transmisi, keuangan, pengadaan hingga layanan ke pelanggan.<\/p>\n

“Proses bisnis yang tadinya berbelit, kompleks, kita bongkar, kita ringkas, dan kita sederhanakan,” ungkapnya.<\/p>\n

Kini, terang Darmawan, PLN jauh lebih baik dan sehat dibanding 2,5 tahun lalu. Dia menuturkan, PLN berhasil memangkas utang bahkan di tengah pandemi Covid-19. Di tahun 2021, PLN juga berhasil meningkatkan efisiensi dan mengurangi biaya operasional.<\/p>\n

“Sistem kelistrikan kami jauh lebih andal dibanding sistem kelistrikan tahun lalu. Keuangan kami jauh lebih sehat, sistem pelayanan pelanggan kami jauh lebih baik orientasi memberikan pelayanan premium kepada pelanggan kami,” ucap Darmawan.<\/p>\n

Ia menyebut, kepuasan pelanggan pun meningkat, hal itu tercermin dari rating aplikasi PLN Mobile yang semula 2,5 menjadi 4,8. Kemudian, jumlah orang yang mendownload PLN Mobile dari hanya 500 ribu menjadi lebih dari 35 juta.<\/p>\n

Perubahan terus dilakukan secara paripurna. Berbagai fitur dikembangkan mulai dari layanan pasang baru, tambah daya, dan berbagai transaksi _beyond_ kWh terintegrasi dalam satu _platform_ dengan pembayaran yang mudah dan praktis melalui super aplikasi PLN Mobile.<\/p>\n

\u201cItu hanya beberapa contoh program yang sedang jadi fokus kami. Intinya, transformasi ini adalah penataan ulang secara end to end supaya lebih ringkas, cepat dan trengginas. Dan digitalisasi adalah tools untuk mengintegrasikan semuanya dalam cara baru PLN,\u201d pungkas Darmawan. (Rls\/Bmg)<\/p>\n","protected":false},"excerpt":{"rendered":"

*Dirut Darmawan Prasodjo: Penyemangat bagi Kami JAKARTA –…<\/p>\n","protected":false},"author":3,"featured_media":30280,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"kia_subtitle":"","footnotes":""},"categories":[2],"tags":[],"newstopic":[],"class_list":["post-30277","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-news","post_format-post-format-gallery"],"yoast_head":"\nPelayanan Pelanggan Makin Baik, PLN Raih Penghargaan The Best Industry Marketing Champion 2022 - Berita Global Indonesia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/beritaglobalindonesia.com\/?p=30277\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pelayanan Pelanggan Makin Baik, PLN Raih Penghargaan The Best Industry Marketing Champion 2022 - 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